I’d just note that the deterioration was happening to a noticeable extent, at least in NYC, pre pandemic. Quality might have better in SF and other places, I’m not sure. The top Drs remain very hard to see and booked for weeks if not a month now.
On top of that, it's been mostly easy to get prompt COVID testing when I've needed it, and for a while they even had 8-hour PCR test results.
For the most part I'm still very happy with the service, though this news about the Amazon acquisition is definitely making me question whether or not I will renew next year.
It was enough that i was wondering if they were financially struggling (having seen a lot of startups go through this cycle of at-first-excellent then degrading service). And i guess they were.