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It gets even more complicated when some areas have emergency and non-emergency converged to 911 like my county in WA does.

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Even in areas where they still exist as separate numbers, they are pretty much always handled by the same calltakers.

I wonder if emergency calls jump past non-emergency calls in the queue. If so, that seems like a reasonable setup, and it would be better to call the correct number if possible.

I suppose they could even allow an incoming emergency call to interrupt a non-emergency conversation (which would be put on hold) so that emergency calls never have to wait for a non-emergency conversation to finish.

>that emergency calls never have to wait

911 calls in my major metro relatively frequently ring unanswered

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