If you can’t touch it, you might not be able to debug it. Kudos though for testing^H^H^H^H^H^H^Hdebugging in production.
We loaded the connection in varying patterns for about an hour. ZERO CRC errors. Scratching our heads, we decided to punt. Then suddenly the CRC error count started climbing on my scope. I shout into the speakerphone, excitedly, what did you all just do? They’re like “nothing but unplug the scope from the patch panel”. “Please plug it back in”. CRC error count stopped.
Diagnosis: faulty patch panel.