Almost all Microsoft software feels like abandonware, which is wild when you consider how heavily they're promoting and profiting from it and how many and how heavily people use it.
And then Covid happened.
Then, they had to go back and work on the old app, fixing as many issues as fast as they could because now a lot of people suddenly depended on the app.
To their credit, they did eventually fix the most pressing issues (more than two video streams showing at once, push-to-talk mode, etc...), but I do think they'll need to go back to a rewrite that can be used cross platform.
Speaking as an experienced person when dealing with M365 products in our fleet, I absolutely, 100%, cannot, in good conscience recommend for any company that supports macOS devices to purchase or use any Microsoft products. There is simply no amount of money you can pay (I'm fairly certain we have one of the highest license tiers) in order to get any assurance that you will get any meaningful functionality or support from them.
The support people are outsourced and seem to be penalized for escalating so they really know no more than we do. Getting them to escalate something is really a fight. They tend to stall us requesting the same extensive logs over and over.
The troubleshooter and report forms both crash on opening.
I guess that's one way to hit a "zero negative feedback" KPI!
Honestly just having microsoft software adhere to apple human interface guidelines and the menu system improves it infinity percent (∞%)
Using office360 is a confusing jumbled mess.
I can't help but think it's on purpose.
I remember talking to an ex-microsoft guy decades ago about some incompatibility with some third party thing. I said sometimes new engineers didn't know how their software would be used or interact with other stuff. He told me not to be naive. Microsoft had meetings trying to figure out "how can we own this?"