We were thrilled by what we'd found! It would be a quick and easy fix for the client: they had solid and reliable sales forecasts for each location so estimating the number of employees they'd need on a given day wasn't going to be difficult. In fact, they were more or less already doing it. It would hardly cost them anything to implement aside from a few tweaks to the corporate scheduling tool and a bit of training for the store managers. So when management immediately shot down our proposed solution it came as a bit of shock. The erratic scheduling and the "cut" shifts were a feature, not a bug, we were told. It kept employees from getting a second job that they might dare prioritize over their current job.