Except that the idea Uber is doing shitty things is strictly the narrative of those that want to see Uber fail. But it’s obvious drivers and customers find utility in working for Uber otherwise there are competitors they can hop to extremely easily. Or they can just stop driving for Uber instantly.
The idea that Uber is creating slaves that have no agency is the typical elitist arrogance, sitting in their ivory towers, picturing all these poor Uber drivers suffering when it’s simply not the case.