Truly, and hopefully this leads to change. But this is also a consequence of Canada's lack of competition with ISPs.
To a certain extent yes. But its not like rogers literally has a monopoly. The isp i use is doing fine.
When there is so little choice, it's essentially an Oligopoly.
As long as there are at least 2 choices, it should be possible to have an independent backup.
Apparently it does - with another Rogers connection.
They probably bought into SLA clauses claiming Rogers won't have maintenance downtime on both circuits at the same time. That shouldn't be an excuse not to have a backup with another provider.