No more writing a letter, sending a fax or calling a phone to cancel a service or subscription that you signed up to online.
I call a company, inform them I want to cancell, and they keep taking money off my card, they should be prosecuted for theft.
I don't get to demand that all companies must use my custom online form when they need payment from me, so why should they get to make such demands?
Why did our legal system enable this behaviour all.
California has a similar law, and it's saved me a lot of time and stress over the last few years.
By the way, you are free to demand that all companies use your custom online form when they need payment from you - as long as you get them to agree to it in advance. However, I doubt if many companies would do business with you unless you were paying them a lot of money.
Fun fact, companies literally do this to each other. You have to login to some weird SAP-based vendor portal to submit an invoice.
Because there wasn't a law against it. How else would you expect the legal system to prevent it?
Big companies always have leverage over small people. This is why the law was necessary.
This law means they have to provide an online form. That's necessary because without the law, they simply have to do nothing to deny you the most convenient option to cancel.
That's why I preferred Apple subscriptions to normal magazine subscriptions. Apple is a one click cancel. An old school subscription is writing a letter.
Maybe I should get into the habit of hand-writing those. Probably less work than the digital variant to be honest (if you keep it short) and a lot more annoying for the receiving company deciphering that handwriting.
But if not then in the worst case you have to find somewhere to print the letter, sign it, then find or buy an envelope and postage stamps, and finally drop the letter off.
In Germany, email is not considered as "in writing", and that's why so many things must still be sent by post. Most of the official bureaucracy is still done this way.