Hacker News Reader

Disagree. If a restaurant is listed on uber eats, the customer (johnebgd) should expect to get their order right the vast majority of time.

Why should it be the customer's problem to figure out the implementation detail (delivery for new places, not in-house)?

I’m not sure I agree. People in NYC are in for the market - you just have to beat the existing haphazard setup, create a unified payment and support and order taking platform, and do as well as the incumbents in delivery quality.

“Supposed to be around delivery for places that did not already offer it” is beside thee point. It isn’t an excuse to be so terrible across the board (but note this isn’t unique to Uber and DoorDash is pretty terrible as well)