$10 is terrible. Reminds me, I had a Lyft driver. Took me from the airport, absolutely FLEW, tailgated an ambulance with its lights on for 2 miles, literally nearly hit two pedestrians, ran through a couple red lights just late enough after they turned that other cars were starting to enter the intersection from other sides. I was scared with my very visibly pregnant wife in the car, but it was a 15 minute drive and much of it was quick highway turns so didn’t feel comfortable telling the driver to stop.
I left my first bad review on Lyft writing a detailed account similar to above. Lyft messaged me “are you ok we take safety paramount” and the resolution was a scant “we won’t match you with this person again, $5 off your next ride.”
That was honestly worse than no response. I spend hundreds of dollars on rideshares monthly and this was a first.