My bank still has tellers. Also, I'm not sure that making your customer do the work instead of an employee is quite the same as automation. Would you consider the self checkout line at the grocery as automation? A human is still doing all the work, the difference is the store doesn't have to pay for the labor.
I agree. Like a washing machine when it was first introduced is true automation as it washed clothes for you instead of you hand washing it. Taking the washing machine as an example, I would not consider it automation if I had my maid hand wash my clothes instead of me hand washing them. Washing machines, the stove (I don't need to maintain a fire, etc), a water heater are past robots/automation. But what about all new automations/robots of this generation?