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Yeah: How is it possible that "she's been unable to work for the better half of the year" is a direct consequence of Dell customer service being bad?

If the job isn't important enough to merit buying another laptop to do it, maybe that complaint is exaggerating the impact just a tad?

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Seems presumptuous to immediately take for granted the funds to replace a laptop twice?

Maybe they just cant afford it and have been struggling by on the half working device until now.

Yeah, I don't know what part of "had to buy this laptop on a payment plan, and Dell refuses to refund a single damn cent" suggests she has the money lying around to buy another high end laptop. Especially when the thread mentions having to sell various things to keep bills paid.

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