Hacker News Reader

Comment by junofan | Hacker News Reader

Feedback Assistant is not a support channel. It also is not a new name for Radar. You can find support channels under “Requesting Support”: https://developer.apple.com/bug-reporting/

You are not limited to 2 technical support incidents per year. You can purchase more. I think it’s pretty fair.

View on HN

I’ve only ever filed one or two of these “technical support incidents” but even though it sucks to pay for support — they have some very good engineers answering these tickets, and in one case they got a bug fix for an API shipped pretty quickly.

Just out of curiosity - how much to they cost?

https://developer.apple.com/support/technical/

> Additional TSIs are available for purchase in either a 2-pack for 99 USD or 5-Pack for 249 USD (or in local currency where available) in the Code-Level Support section of your account. TSIs purchased separately expire one year from the date of activation.

Apple: Additional TSIs are available for purchase in either a 2-pack for 99 USD or 5-Pack for 249 USD (or in local currency where available) in the Code-Level Support section of your account. TSIs purchased separately expire one year from the date of activation.

Seems like you save a few pennies per incident with two packs unless you really need an odd number.

What weird pricing. Why not just make them $50 each? Or $49 if they have a policy that prices end with the digit 9.

Forcing multiple-unit pricing likely increases sales. You probably came to the purchase page just needing one. But you’re probably 𝖽̶𝖾̶𝗌̶𝗉̶𝖾̶𝗋̶𝖺̶𝗍̶𝖾̶ motivated enough to pay extra for a bundle of two if you have to! You’ll justify it by telling yourself “I might need the second one later”, but I’ll bet a lot of them end up going unused.

Raising the entry price slightly perhaps also makes people think a little harder about whether they really need to use a TSI or whether other support channels (Stack Overflow? Reddit?) might be more appropriate.

But why would you ever buy they 5 pack? Is the purchasing a real hassle? At least with the 2 pack you are probably only going to waste one.

I could imagine a corporate customer who might be slightly less cost sensitive but have employees that would prefer not to go through a purchase order approval process multiple times might be where purchases like that get made

Because it raises the barrier to entry and probably has a serious impact on the number of issues raised.

Reply on news.ycombinator.com