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It isn't that surprising that a programming language has inertia, it has lots of 'mass' so to speak -- programmers have to specialize in the language, and an ecosystem of libraries has to be built. It is more surprising to me that an issue tracker like Jira does. Surely people aren't specialized in... Jira-ing or whatever.

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> Surely people aren't specialized in... Jira-ing or whatever.

There are people who build their careers on this. Their are consultants who do this, and only this. And the unfortunate reality is, Jira is so complicated, there actually is a reason for these people to exist.

> And the unfortunate reality is, Jira is so complicated, there actually is a reason for these people to exist.

So, easy benchmark for when something has become too complicated to be worthwhile: An industry of consultants is making a living off it.

SAP consultants, Oracle consultants, JIRA consultants... You don't see very many Excel consultants, do you? (Whaddoino, maybe there are.)

You get a few projects in JIRA…and you’re stuck. Then you add JIRA Service Desk or Service Management or whatever the hell it’s called these days…and you’re stuck. Then you add some Confluence docs linked to your tickets…

Unless one is really willing to throw institutional knowledge out, changing tracking systems is extremely costly.

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