You have to actually give a shit about it though. Which most of us do. It requires effort and grit to have this level of "customer obsession", and to be fair, I would say we are mostly well compensated for it.
But it's not for everyone. Plenty of SDEs, including in this market just want to punch in and punch out, and not meaningfully move the bar forward. That's probably OK.
It's not good enough for me. My work is 1/3 of my life, 1/2 of my waking life. That better be fucking meaningful and significant.
You'd be surprised, you might enjoy working here too.