The "efficiency" that amazon has "crushed". Is this serious?
They offered at home COVID PCR tests. The normal timeline was you'd take it and drop it off at 5PM at your UPS store. By 10AM-11AM (Pacific) the next day they had results. Along the way you had full tracking. In transit, at lab etc. Registering the thing was a photo of the barcode.
We had major medical providers getting paid major money that would take a WEEK (!!) to get results back. I saw on my insurance they were charging something like $289 per test because the person that picked them up was a "medical professional". So despite millions / billions, I was getting better service from my $39 amazon test.
This test included 2 day delivery (free) to me, it included priority overnight delivery back to amazon + lab work + web tools etc. They must have (smartly) located the lab near UPS worldship.
Same with shipping and logistics. The USPS, with a guaranteed nationwide monopoly on certain services struggles to get me stuff on time. Fedex is even worse for some reason. Amazon is an absolute machine where I am. We have same day, next day and two day delivery that is HIGHLY reliable and efficient. We can drop stuff off back at Kohls etc without even packing it. We can pickup from Amazon lockers, or have them deliver inside our house if we want.
When folks talk about how inefficient amazon is I want to know what they are comparing them to. Fedex? Some walmart warehouse?