When it comes to a game like 76, which was clearly mandated by some greedy executives who don't play games, the lack of passion permeates the whole game. From what the article describes it seems like nobody wanted to work on this thing - not the QA, not the devs, not the managers. The end result is no surprise. Nobody cared.
If I was a games exec, I would do everything to empower the great minds that produce great games to pursue the projects they are passionate about. Unfortunately there are a lot of very successful companies out there that do the exact opposite of that, but the tide seems to be turning.
EDIT: I want to clarify that part and parcel with being a talented passionate game director is the ability to build a great team and keep the team motivated. Obviously passion isn't the only ingredient to make a great game. As with any other massive undertaking, teams of humans are what get the job done. I simply observe that these singular figures have the two-part gift of understanding what makes a great game, and also being able to attract others who can help execute that vision.