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Comment by troelsSteegin | Hacker News Reader

“Let me make cars. You stick to making tractors.” - Enzo Ferrari to Ferruccio Lamborghini. That's got to be an all time top 10 customer support fail. But, after that, it's how many owners for Lamborghini the car company, until AUDI AG? Maybe tractors are not so bad.

The wonder for me is the meanings of the names of the different models. "Countach" apparently sounds like "wow" in Italian. "Diablo", ok. Gallardo is after a fighting bull. Aventador is after another fighting bull. Urus, after aurochs, really big bull predecessors. Murcielago is bat, but maybe that's bull bats.

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> “Let me make cars. You stick to making tractors.” - Enzo Ferrari to Ferruccio Lamborghini. That's got to be an all time top 10 customer support fail.

In these days of automated responses I'd be happy with such answer, direct and honest from the CEO, instead of a request for ID and a delay of weeks to let me know they are reviewing the case.

At least you know what you can expect. I can totally see myself building a competing product out of spite though.

And yet stuck with Jira we remain!

Here's a business plan: copy the features of RequestTracker in a different language; integrate a wiki with custom markdown-like syntax to dynamically pull data from the tickets; have a workflow to publish things from the internal side to a public side that makes it easy to audit for dynamic data flows. Design for self-federation, so that teams can have their own servers pub/sub queues, search across servers, and enact security boundaries.

You now have a product that will work for about 90% of existing JIRA users. Sell it in three versions: open-source no support, self-hosted with support-per-user, and hosted SaaS with support per team.

"The clutch is fine. You're shifting it wrong."

granted, I feel like sometimes, snobby customer service is a feature/"experience" and not a bug for certain classes of Veblen goods!

NO SOUP FOR YOU!

Until you happen upon the recipes due to some random event !

Yes - I was just thinking this!

Ferrari is like this.

You have to be a "good customer" to be allowed to buy certain models. And, if you do something Modena doesn't like (e.g. put a wrap on a Ferrari), they will ban you from ever purchasing a new one from a dealer again.

Luxury watches can be similar, where people in various watch forums will proudly describe how they systematically sucked up to an authorized dealer, purchased this and that along with gifts to the salespeople, just to be privileged enough to pay for a specific, extremely high-margin, tchotchke. Not my thing, but more power to them.

And as the current top post says, "there are no losers here". Chances are Ferrari didn't exactly suffer from being the most established one from "that magic place where all the supercars come from". Before Lamborghini, it was just some region in Italy that happened be the one where Ferraris were built.

El Diablo and Murcielago were also fighting bulls.

The bull names are intended. Since Audi took over, they name (almost) every car after a famous spanish bull.

The article feels like high-school level writing, it misses the part where the son of the corrupt Indonesian president owned the company (through a holding company in Bermuda) for a while.

Argueably tractors back the day were a lot closer to cars then they are now.

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