As the parent comment mentions, the service providers are obviously going to see an issue the second it happens, but it might take minutes/hours for information to disseminate on the root cause.
Just like... Practically any incident. If you immediately know the root cause, it shouldn't have been an incident in the first place.
How am I beint uncivil? If I reply in short sentences I'm uncivil, longer ones have my words twisted and picked apart.
"That's rude. Who cut the cable?" is a legitimate question and perfectly civil.
If you are perceiving something as "snarky", that is on you. You cannot see into my mind.
(If I didn't care, I'd just smirk to myself and not even ask who cut the cable.)
Now, do you think the above is uncivil? If so why?
And, as I asked previously, do you know who cut the cable?
The other interpretation of that statement, given your antagonistic first comment, is asking "Who issued the incident", as evidenced by the second half of my reply.