This is certainly a problem with the locksmith companies, but I think there's also a Maps problem, too: Google enables this kind of commerce, especially businesses that apparently have a physical location but explicitly stated on the phone that I can't stop by there. It reminded me of all of the thousands of Delaware corps housed in a single building.
If Google made it so that you're only listed on the map if you actually have a physical commerce location, that would help a lot -- at least for those kinds of businesses that need it. Towing companies and the like may be an exception?
The type of people get into locksmithing are like those who do computer security for fun - they like to figure out how things work and how they can be broken. Which means that every locksmith wants to figure out how to game the system. And the first thing that they all figured out is that people tend to select whatever locksmith is closest. So they all went and pretended to be in a million places around the neighborhood in hopes that THEY would get selected.
That was the case a decade ago. And it was a nightmare. Glancing at a locksmith search now, Google somehow cleaned that up a lot. But it doesn't surprise me that whoever is on top now is someone who figured out how to game the current system.
> The goals of the advertising business model do not always correspond to providing quality search to users. - Backrub paper
I had the same thing happen just last week! The locksmith who came for me gave me his personal phone number though and said if I needed help again, I could call him directly and he could give a better rate due to not needing to pay the centralized company a portion. Despite often having social anxiety with strangers, I've still found that just being friendly and treating people well (in this case still giving a tip alongside the cancellation fee after my super finally arrived just moments before the locksmith) ends up getting me better services than any research I've been able to do online. I ended up making a similar connection with the people we hired to install our curtain rods just after we moved in; I was talking to them about how the movers that brought my girlfriends things over to the apartment ended up damaging her desk in transit, and they said that they also do moving as well as installation/assembly, so next time we end up moving, we also will be able to hire people we know and trust (we ended up hiring them again for a few odd jobs since the first time, and we almost always end up getting one of the same three people we've met and made connections with).
For local search, I almost always use google maps instead. Maps search isn't perfect, but it beats web search hands down.
Some tricks I've used in the past include local church bulletins (most parishes have some sort of a website and a weekly bulletin with advertising on the back), or local sport team sponsors, or local bars.
For towing, you can also try calling a local dealership or auto repair.
"But wait!", you say, "there are some legit reviewers out there." Yes, there sure are, by my starement is accurate, because for every legit review site with aws referrals, there are tens of thousands of ml created spam referral sites.
And so the real review sites are often lost in the mix regardless, which makss arguments to keep those results pointless.
But google leaves them there, and this is the same sort of site which, if it were an email, would immediately end up in a spam folder.
And beyond this, the other part of the problem is their ridiculous aliasing of search terms, which helps spammy sites come back as a response.
You say google lost? It's not losing, if you just don't care.
Frankly, it's just a return on investment thing. As long as only a few people per tens of thousands bolt, why spend the r&d?
This is the root of the problem. If Google targets the low-hanging fruit, the spammers will very quickly find a workaround. Google is trying - and failing - to use more sophisticated signals.
Spam is a virus. Google beneffited from the network effect, eradicating all opposition. But, like a European medieval monarch, it now has a poor immune system because of its lack of genetic diversity. The many, many SEO spammers are constantly experimenting, and they only have to find one flaw in Google's algorithm for it to win and spread quickly.
Google's monoculture cannot save us, however hard they try.
But yeah, a healthy set of search engines will get us better results.
[1]https://fossbytes.com/google-downranks-65000-torrent-sites-i...
[2]https://www.projectveritas.com/news/google-machine-learning-...
Perhaps in other words, market forces (I'm thinking ROI) and economies of scale will win.
They would experiment in a pretty deep way, varying things like the rate of new links, type of new links, variations of anchor text / bare links, and so on.
It USED to be very effective.
The larger entities don't really have to be that detailed. If you have that brand power, you can just cut partnership/cross-link deals and pay a little attention to things like anchor text in links, contextual text around the link, etc.
Edit: Ah, yeah, agreed. What got lost in all this was good content that had no big brand behind it. The indiscriminate hammer Google used to kill off small-guy SEO spam also pushed a lot of actually good stuff, stuff that never did any SEO at all, off the first page.
What I was meaning was, the players who can manipulate the link graph most cost effectively tend to rank better and it favours those with deeper pockets. Not so bad for competitive niches and high volume terms, but muddies the waters for many other things.
I think Google has made one change for the worse, though, which is strongly favoring more recent content. Increasingly, I think that change has been a big contributor to the decay of the web since.
It seems that Google has decided that most people want the most updated information when they look for something, which I don't think is entirely unreasonable.
What I would love, however, is a way to turn that off for particular searches. Researching past events, as a trivial example, benefits far more from exact results rather than most recent tangentially related blogspam.
Since everyone I know in tech laments Google's decline into uselessness, I'm assuming this is not a sustainable strategy.
Everything I've heard from people I know at Google suggests otherwise. Most searches for most people ... work. I too struggle to have google work in specific research cases, and I would like more power-user toggles, but basic searches like "$celeberty_name photos" or "$my_kids_school calendar" or "pizza places near me" just sorta work.
But you can! In search results, click Tools and switch the Any time dropdown to Custom range... and you can specify a date range in the past. (Apparently, the custom option is hidden in the mobile version?!) I'm not sure how precise and dependable it is but it seems at least partially useful when I search for historical events.
You think the results were better in 2006, but the corpus was also different.
There was loads of SEO back in 2000 even! It brought alta vista to its knees, the number one search engine of the day.
Google got started, grew, because it filtered all that SEO spammy junk.
Do you have specific stats to back this up? Number of SEO pages vs good ones?
Or are you just presuming?
So, while the problem changed I am not sure if it got harder or Google’s priorities shifted.
All of Google's fancy ML could've been replaced with a simple report button - enough people report a site and either trigger a manual review (best option) or just ban them (could be used against competitors... but negative SEO was already a thing and is still widely used).
That's like an old person complaining that their body felt a lot better back in 2006 when, I assume, they didn't have to use their walker and glasses all the time...
How would you demonstrate that search is objectively worse? And how would you then show that it's a result of Google's algorithms, and not a consequence of the content of the Internet changing significantly?
There's a few ways to do that. The easiest is to point out that almost any lucrative search query has -0- organic results above the page fold on a typical monitor today. It's all ads unless you scroll down.
Then, it's not proof, but how much time do you think Google spends on things that sit below the fold and aren't clicked on much? What would the financial incentive be?
Quality organic search results is the reason they can have ads above the fold. There's tremendous financial incentive for them to care about that.
How would you demonstrate that being 50 years old is worse than being 25 years old?
You ask people that are 50 years old or older because they have been on both sides.
> it's a result of Google's algorithms
Well, it's simply in front of your eyes: this [1] was not possible in 2006.
Anyway, the fact that you cannot easily find on Google why Google search results are worse, proves that Google search results are worse today than in the past.
https://www.theverge.com/tldr/2020/1/23/21078343/google-ad-d...
An old person's glasses and walker don't make their body feel worse. They're responses to an underlying change, and in fact make them feel better than they would without them.
Similarly, I'd argue that the ML pipelines and complexities in Google search aren't why search results are worse today. Rather, the web has changed with more SEO spam, walled gardens, content in videos, and search has changed in that you try to find more kinds of information than ever before. It's the underlying changes that make the search seem worse, and all of Google's fancy algorithms are imperfect responses to that. Without them, I'd be surprised if Google's results weren't far worse than in 2006.
The comment I responded to:
> My search results were a lot better in 2006 when, I assume, they didn't have all these ML pipelines...
made it seem like maybe the ML pipelines were somehow causing the decline in quality, rather than simply an imperfect response to changes in the web since then.
My bet would be that each algorithm would perform best on the web of its day.
Vince (authority/brand power), Panda (inbound link quality), Penguin (content quality)...
This represents a pretty severe narrowing of results on information and opinions - possibly the worst results are on Youtube searches for newsworthy events. It'd be very interesting to see what kind of content a pure PageRank algorithm-based search engine would generate today, and I'd be very interested in using such a search engine. Now, would it be overrun by SEO? I don't know, but it'd be worth finding out.
I kind of wonder if Google Scholar is purely PageRank or citation-count based, it still gives very useful results with relatively simple query strings.
even without Google account?
This is my Google experience from my temporary workplace in Barcelona
https://i.imgur.com/X2Avw2v.png
Then I click on "I agree" and whatever thing I search I receive Spanish results because I am in Spain.
Not my idea of "the best of any search engine", but ok...
Youtube search is awful. I once went through news queries on Google searches of Youtube (site:youtube.com) looking for popular independent media outlets (BreakingPoints for example) by -MSNBC, -FOX, -CNBC etc., and ended up with a string about 25 queries long, and those shows are just banned. They were feeding me unpopular corporate media shows with hardly any views or subscribers at that point, but zero access to independent media. Full-on propaganda manipulation.
It's simply a fact that in 2006 Google search results were better.
Reasons might vary and could well not be Google's fault, but it's not old man yelling at clouds it's provably true.
Of course people that were not using Google before 2006 can't really know, just like people that are not old cannot experience how much better being young is, body functioning wise.
Google is trying, they're just losing the arms race of detecting crap content vs generating it.
All Google needs is an obvious, one-click "spam" button for logged-in users. Clicking should add a site to the user's spam blacklist (which they should be able to review).
They know about what users search for and how those searches overlap and separate users into groups (not to mention all the individual details they have access to). When sites are marked as spam by enough different types of users, those sites can then be manually reviewed and their content blacklisted by Google preventing the same or very similar sites with a different URL from appearing.
Unfortunately, Google makes a lot of money from these ad/spam sites, so they have a perverse incentive to keep allowing them.
I think that Google just don't care and are happy to be a search motor for Reddit and Wikipedia and to answer questions like "How old is Lady Gaga?".
I genuinely don't understand.
Obsessive programmers like myself really want a search engine that does better and helps us find the weird corners of the web.
Most people do not care. They can type a question into Google and get an answer, and that's all they're looking for.
Relative to what? Google has better performance than any other search engine. It's relatively poor compared to the imaginary ideal search engine that gives you exactly the result you want for any query regardless of whether the information even exists or not.
Google really does seem to be frustratingly bad these days.
The most evil thing Google is doing now is pushing brands to buy ads on their own name so that they appear above the organic #1 search result. It's like the time Facebook decided it wouldn't send messages to followers who like you unless you paid up.
It's not like this is a new thing. The court cases about it are almost 20 years old: https://en.m.wikipedia.org/wiki/Google_v._Louis_Vuitton