doctors(who monitor HN for any mention of the company name using a script) quickly turned up in the thread and had the users account restored before they got too much bad press for their mistake
This is why it's an enormous red flag when I see anyone doing customer service in the HN comments. You may as well have a neon sign that says "we only give a shit about the customers who can make trouble for us". When I see a founder fixing someone's problem I can be dead certain that when I become the one with the problem I am SOL.