I recently had a case where my client, who uses a service dog, was denied a hotel reservation because of the dog. The hotel’s attorney called me and said “I spoke with the other person, she said this never happened, and he never said it was a service animal.” Well, my client, due to his disability, uses a telephone system that records all of his calls. I sent over the recording, and it clearly showed that he identified a service animal, and the person just said “no.” Now that lawyer knows his client’s a liar.