I personally grew a strong distaste for several reasons. When I first started my homelab I was ready to go all in with Ubiquiti. Equipment looked nice, great looking UIs, great price. Seemed like everything was perfect for the prosumer. I bought some access points and a UDM pro to start, with plans for some POE switches next. First thing that irked me was that I had to log into everything through the cloud. And it wasn't possible to set up the UDM and access points at the time without a cloud account, though I know this has since changed. Second was that they were sending all kinds of telemetry to HQ. One of the reasons I set up a homelab is for privacy and data sovereignty, so having my low level network equipment spy on me is a huge no-go. The third thing that really pissed me off is that there was no way to manage any clients on my network that didn't go through a Ubiquiti access point. I had an old Airport Pro that I was using and all the clients that connected through it were not visible to the UDM pro. Both official support and the reddit forums said it wasn't possible and it didn't make sense anyway, and gaslit me and even removed some of my posts and comments. What is the point of a firewall if you can't disable traffic to some clients (e.g. I didn't want my robot vacuum phoning home to china). I SSH'd into the UDM and indeed see the vacuum in the ARP table so there was no technical reason to not allow me to set firewall rules for it in the UI. I mean the UDM gave these clients DHCP addresses, so it's obvious that the UDM was aware of them. It became clear - it's a business lock-in strategy to force you to go all-in on Ubiquiti equipment. They don't support heterogeneous mixed-vendor networks. I said fuck that and returned it all. Switched to open source products like OPNSense and used professional equipment from EBay and couldn't be happier. Way more control for the same price, no spying, and no vendor lock-in.

Forcing users to use a cloud account and an app for setup, and enabling telemetry without disclosing it to users, although once they were called out on it by folks noticing a bunch of traffic to their servers they eventually confirmed it was happening and added an opt-out option (see https://www.theregister.com/2019/11/07/ubiquiti_networks_pho...), also there was something about NVR and not being allowed to self host it, or use old hardware... I never bothered to really look into that one, but it seemed to come up a lot.

Bug #1 was when they stopped supporting 32-character SSIDs, so my main network called "Smart Meter Surveillance Network" suddenly was no longer editable. Switching routing platforms is easier than setting up all my devices again.

Bug #2 was the one I wrote up here on Reddit (https://www.reddit.com/r/UNIFI/comments/ghs4bg/arp_for_clien...), which was where ARPing for a client on a meshed wireless AP, from the wired network, would fail. If the client was on a non-meshed AP, it worked.

I expect better from my network, so I dumped Unifi and went to OPNsense on a fanless PC.

• lies about supporting older versions of APs, telling me I need to upgrade to get x-such-feature, and then they support it later on the older hardware. • Various features sold as _coming_soon_, that really take several years to come about. • making more and more of their setup require a total buy-in of the whole infrastructure when I only wanted one piece of it. • It just wan't very reliable. I'd have to reboot all the APs every now and then to get them communicating well again (this seems to be limited to myself and not my friends, but happened on two generations of the UBNT hardware)

But what did them in on the end for me was some version upgrade totally blew up my network, that does depends on different SSIDs mapping to different VLANs, but after the upgrade, they bridged everything together. Found that unacceptable, so I gave up fighting them, dropped in another enterprise vendor, and now things are truely rock solid.

Yes, they give out many enterprise features for a very low cost, and the feature set does far surpass any of the consumer price range gear that they hover their price points around.

OOTH, since I do work with lots of Enterprise gear, I know when used gear is falling off in price to affordable for home levels, and how much more life I can reasonably get from it. Sure, I don't have 802.11ax, but I don't think my last round of UBNT AP buys can upgrade to 802.11ax either, would have had to buy another round of UBNT gear.

There have been other issues too.

https://discord.gg/ubiquitiinstock

I've scored a few Protect items via alerts here, but be prepared to be patient.