Reading, I wonder if it's the sort of thing where Google’s lawyers could brush you off because companies that large are effectively immune.
In the letter I gave them 30 days to restore my account and pay the money they had wrongfully withheld. On the 30th day the account was restored and the money was paid.
Though I wrote the letter myself, I'd imagine anyone similarly situated could hire an attorney who practices contract law to write a similar letter for relatively low cost.
Could you please share why did they close the account and what argument did you make to have them open it back?
I have the same issue for another Google service
Since it was impossible for there to be such a relation I argued that under the terms of service governing the Adsense program my account was at all times in good standing and that by withholding payment Google had breached the agreement.
What you need is the "address for service of process" for the company. You get that from state corporation records. California lookup is here.[1] "GOOGLE LLC (201727810678)" seems to be the main entry. Google uses Corporation Service Company, which is a company that exists to receive and forward legal paperwork, and has an office in every state to receive mail for that purpose. Some kinds of legal documents have to be served by a process server, and there are companies which do that for you, for a fee. You get a report back from the process server on the delivery.
(Some years ago, I sued a retailer, and the process server's return read "person in charge threw papers out front door". It didn't help them. I got a default judgement in small claims court against them. They refused to pay that. I paid for a "till tap and 8 hour keeper", which meant that armed sheriff's deputies went to the store and took the money to pay the judgement. If there wasn't enough money on hand, they'd stay there for a day, behind the counter, collecting any money that came in, and explaining to customers why they were doing that. I had to pay a deposit to the sheriff's office for that, but the cost of that was added to the judgement, so that ended up costing me nothing. This is why businesses rarely ignore lawsuits. Eventually, cops with guns show up.)
Great work on the till and 8 hour keeper.
People in GDPR countries should also file a request for all data relating to the decision. They'll probably refuse it, in which case you should forward it to your Information Commissioner.
The advantage the company has it that they can drag things out for years and most people cant fight that battle with them. But smart companies will still respond, billable hours spent to fight it may often cost more than just doing what the customer asks. Using the adsense example, cost to do that all that was for sure way less than actually challenging someone over the issue. Demand letter means at least the legal intern is reading what you said at Google. Which is an improvement over nobody reading it.
Is this just a legal hypothetical that is nice to believe it would work?
Has anyone actually done this/ been successful? How much did it cost?