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In this case it's just sloppy copy pasting (copying the truncated link?) breaking the link. The original links from his other comment still works:

https://stablegains.zendesk.com/hc/en-us/articles/4402680425...

https://stablegains.zendesk.com/hc/en-us/articles/4402687671...

Yupp that was it. I guess that's the better result here.

I updated the the parent comment with the correct urls

Until they are given notice of a judicial proceedings, they don't have an obligation to retain evidence. (There is an exception that doesn't appear to apply here.)

oh. my. god.

Everyone pour one out for u/ushakov, hero of the hour: https://news.ycombinator.com/item?id=31462674