Unfortunately, I can't use the new Macbooks. Looking at the screen for more than a few minutes gives me a headache. (Even with adjusting many different settings.)
I'm hoping to find a decent laptop as an alternative; the new Macbook Pros have excellent keyboards, touchpads, speakers, microphone, webcam, processing power, etc. I'm not sure which alternative has nearly as "complete" of a package.
Apple consistently scores at or near the top of the industry for its support and service.
Anecdotally, they have gone above and beyond what was required or expected, for me, many times, including helping out when products were out of warranty.
Absolutely, from replacing an entire water-damaged MacBook (with a minor spec boost on the upgrade, even!) - to simply handing me a new identical iPhone when I went in for a screen repair - etc, etc...I can honestly say that Apple's incredible customer service is a huge part of the reason I still use their products nearly 20 years after I bought my first one.
100%