I'm a paying customer because I really like the UI and the base git.sr.ht service. However, hosted Git today is much more than Git. And so my overall experience is similar to the parent, I find it opinionated and stubbornly ideological. I'm close to being fed up with the "my way or the highway approach" at every corner.
Some examples off the top of my head:
1. I'm fine with sending patches via email, not every contributor is. So give me the option to accept pull requests. Instead, you'll be directed to tutorials teaching how to send patches. Needlessly increases the friction for a large portion of my peers.
2. I want to love build.sr.ht too. But, there's no Docker support. Instead you end up in discussions like "what did society do before Docker?". Give me the option to build some of my repos using my Dockerfile. Again, an ideological choice creating friction.
3. I want to use pages.sr.ht with Cloudflare. "Connections from CloudFlare’s reverse proxy are dropped." Why? "Do not help one private company expand its control over all internet traffic." OK.
All these small restrictions and gotchas with the finger wagging tone amount up to a very oppressive experience for the user. At least, that's my experience.