This is not dissimilar from cases where people publicly complain about their Google/PayPal/etc. accounts getting banned: they could well be genuinely innocent, or they could in fact have done something incriminating that provider’s systems became aware of but we aren't. If the latter is true, they are not even lying by simply omitting that information in their complaints (it may have slipped their mind, too), yet it can change the outlook drastically. I find the case in TFA pretty damning, but I try to catch myself before I dole out blame on anonymous complaints with little context.

The possibility that it (account banning, or what OP described) could happen to a completely innocent person makes the status quo pretty dismal already though, and well deserves discussion.