For a long time I thought that switching away from 3d buttons, getting to less colors was only frustrating me and other techies who like how things were done before (I love the original iPhone aesthetics for example).
But a few months ago my father died, my mother is left alone 73 years old, far from me, and I try to help her through phone (and sometimes remote sessions), but it’s extremely frustrating that she can’t tell me what buttons there are on the screen, because she can’t make a difference between buttons and text. With more black and white, I even can’t tell her what color to look for. And the worst thing is that when she can’t achieve something she needs to (like pay a bill), her blood pressure goes up, and she has to take medications with serious side effects.
I’m very angry at companies that don’t test changes with old people whose life and health at this point depends on being able to use digital services.