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I am actually pleasantly surprised at the openness of this response, and their taking responsibility of mistakes and detailing what will change in the future. It's not just corporate speak. I think that speaks well for the company and it improved my view of them.

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Why do you assert that this is not just corporate pr?

Of course, this is a part of public relations for a corporation.

But usually when we people talk about "corporate pr" they talk about weasel words, non-committal statements, and deflecting blame away from them. I think this PIR does a decent job of acknowledging the mistakes they make and how they can improve.

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