This is sort of frightening. Paypal has a recent history of locking people out of their own accounts as they layer upon layer of draconian "security" measures. These "security" measures seem designed to gather as much personal information as possible, and to restrict access to your funds as frequently as possible. I log into Paypal about four times per year, and each time its a frustrating tangle of new user agreements, forced requirements to add new security questions, and ridiculous restrictions. For example, when I decided I was going to move to a mobile phone-free life, Paypal decided they would force me to verify my account via SMS, but they cannot send SMS to google voice, so I spent 10 hours over four days to get access to my account.
Paypal is less trustworthy than Facebook or the federal government.