The guy is amazing in his advocacy for systems that can be repaired, updated etc. If people were on Apple, then got turned off because their device broke and couldn't be repaired legally, so they switched to an android that they _can_ repair, that's not Louis' fault - it's Apple's.
It's great that people can fix it themselves but you shouldn't compare that to what the Apple Store will do. Their priority will always and should always be the best customer experience.
Louis points out issues with Apple products and somehow he's a bad guy for that? Informing consumers is somehow bad because you think that people should only buy iPhones? Give me a break.
Official support is definitely a huge deal and I enjoyed the iPad for several years. But these days, the best way I've found for me to avoid waste is to stick with devices that allow me to install something lightweight of my choice after they are EOL.