Your quote might have been “fake” and intended to convince you that they offer fiber to your address when they actually don’t. I went through this with Comcast in San Jose. Requested the service, weeks of run arounds and “we lost your ticket I’ll make a new one” followed by increasingly ludicrous quotes starting at $500 and then going up to $20000(!). All when the map on their site showed a trunk in my neighborhood. Eventually I started playing along just for a laugh, until they finally fessed up and said they don’t offer fiber in my neighborhood at all.

Some sort of fraud? I dunno.