Earlier in my career I was working on components of undersea seismic nodes that were both conformal coated and potted in epoxy. Along the way we realized we were going to have to make a blue wire mod to the PCBs already deployed or loose quite a bit of money. We developed processes to rework these PCBs very effectively, although I can not reveal details. Suffice it to say it was not a fun process, but it was deemed necessary.
Sometimes when all your solutions are bad, you just have to pick the least bad solution. It's still not a good solution, but not solving it is worse. If it is the only available device they know of with the chip they need, they might not have another option.