I was down, my instance is fully restored right now.

1. They do, every 25 hours, via snapshot. I have spoked to their team since the incident and that same thing is in this article. 2. Yes, they recover all of it. Some things have had issues, external mailboxes attached to service management projects, some attachment rendering slowness. Filters needing to be overlayed into our instance again, but otherwise it is running fine again.

Not sure what to tell you other than they are fixing life saving companies first, then the rest. That is what they have told us.