Many of these users are decision-makers who decide what tools to use, and will continue to use Atlassian out of inertia due to lots of existing documentation on the tool (this is compounded by not knowing about the outages, or not knowing the severity of the outages), and also because large, professional companies use their tools too.
I don't necessarily agree with the perspective to stay with it, but it uses a lot of political capital/innovation tokens/goodwill/etc. to change systems, when there are usually higher-priority things to do (than to get buy-in to switch).
FYI my ancestors fled oppression on both sides and I'm well aware that it's a miracle I'm alive.
Again, one bad thing leading to another is a common human behavior, and the Holocaust is just an extreme example that I ABSOLUTELY did not intend whatsoever. You make this connection, not me.
Suggesting that Niemöller's poem is about "one bad thing leads to another" is like suggesting that Anne Frank's diary is about "sometimes girls have really bad days." I understand you didn't mean any offense to anyone. But that's not a license to be offensive, and then duck for cover.