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Comment by breakingcups | Hacker News Reader

It's insane. Since they've all but killed off on-premise Jira and Confluence, they've been spamming me regularly trying to convince me to "upgrade" to the cloud. Eventually I gave in and replied to them asking two simple questions.

One is that we've had many bad reports from partners that Jira Cloud is incredibly slow, even when compared to the already underperforming Jira Server and I wonder what their performance guarantees are. The other one is that it's so, so pricey.

It helped, but not in the way I thought it would! There's been no reply, but also no more spam emails now!

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> Jira Cloud is incredibly slow

I haven’t used Jira Cloud in any great depth, but I did play around with it as part of trialling the free plan and was amused that you could quite easily come across warnings to backup your installation and consult your system administrator before proceeding…how exactly do I do that for a cloud service? Doesn’t exactly inspire confidence.

At my last job we used Bitbucket Cloud and that was awful. Dog slow, ridiculously low threshold for being unable to render diffs, and constant incidents. We used to joke that they could make the “Bitbucket is experiencing an incident” banner a permanent fixture on the page and it would be right more often than it was wrong.

We’re still using on-prem Jira at my current job, but we just migrated away from on-prem Bitbucket to GitHub, as Bitbucket was becoming infeasible and the cloud offering is a bad joke.

> I haven’t used Jira Cloud in any great depth.

I have. It's painfully slow.

But slowness isn't really the problem, the problem is that it's unpredictable.

I wait for the interface to be fully loaded, so I click on a text box and i start typing. Then FU--ING something takes the focus to some other element in the web page and now i'm typing random shortcuts (like reassigning tickets, changing status or whatever).

It's painfully slow but the real problem is that it's unpredictable in its behaviour.

Well you’re just a user, what do you know anyhow? It’s not like paying money for a service entitles you to be able to have something which works and delivers what you paid for. In fact, if you look at the EULA I’m positive that it states you’re paying to access the almighty godlike code of Jira. Also if you don’t like it, simply construct your own industry standard and train your users on it, maintain it, and keep the costs down!.

I think software companies need to have a serious “Come to Jesus” talk with their users about who needs to control what.

>now i'm typing random shortcuts (like reassigning tickets, changing status or whatever).

This happens to me often and it's absolutely infuriating. I'd prefer a blocking spinning wheel of death over that nonsense. It's all but ensured that I'll be looking elsewhere when choosing project tracking software in the future.

My employer recently switched from on-prem to cloud. The cloud service is insanely slow, or maybe it's my aging Macbook, but every single component on the page seems to have to load separately. (It's a newer UI versus what we had on-prem).

Thankfully we haven't been impacted by this outage.

I've also heard that the cloud service is slow; you can easily check if it's your machine or the server by watching devtools -> network tab and seeing how many requests are `(waiting)`, because chances are it's Atlassian's server speed.

  > or maybe it's my aging Macbook

on an m1 pro: its slow as molasses

sometimes i have to switch to the "old ui"[0] to get any use out of it (not sure what the cause is, but sometimes its literally unusable)

[0] https://community.atlassian.com/t5/Jira-questions/Re-How-do-...

Can try the native Mac app until it’s discontinued. Surprising how fast it is.

>Jira Cloud is incredibly slow

I have to say it got better after they switched to AWS but Jira not working/being slow is still an inside joke in the office

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