The main thing with Atlassian is they royally screwed over all their customers by discontinuing their most popular product and forcing everyone to cloud using really, really unsavory tactics. The only product remaining you can use without cloud had its price increased by an order of magnitude. And, they offered a discount to on-prem customers who signed up for it, and after the fact announced a price increase at least equal to the discount they were offering.
They have decided to treat their customers worse than Oracle does, with nothing but threats that you can make the pain stop if you just go with cloud. They’re an absolutely despicable company.
So after enduring all this, there’s a huge amount of schadenfreude that customers are experiencing watching them be down for so long. They absolutely deserve it.