Of course they take him seriously, just not as an analyst or scholar, but as a sort of random force of nature whose utterances and whims inform the actions of the people most directly shaping the system through which so much social interaction is now mediated.
I don't know if any of the FAANGs allow outside sociologists, linguists, and anthropologists to study them as organizations or societies (as opposed to merely giving access to their platform in order to study users), but it would be fascinating to get that kind of glimpse of how things really work and change over time.
'Context collapse' I understand as the merging of our pre-online identities (who you were in various contexts) into one authoritative identity due to ubiquitous social networks.