Ubiquiti have almost no goodwill left. They have abandoned a few lines of ( well-liked) products, have introduced replacements which are inferior, buggy and try to entice you to pay for their cloud "solution" ( which as we've seen, is a dumpster fire). Then there were product upgrade ads in the UI. Then there's the generic lack of QA. And the fact they have multiple competing lines of products most of which are abandoned and the rumours are that it's basically shipping the org chart where the abandoned parts are due to teams leaving.

On the homelab subreddit, they're no longer the go-to recommendation they were a few years ago.