In a free market people vote with their wallet and there's plenty out there that accept the zero support model with a lower price, whether they understand what they are getting or not. That's assuming they even bother to ask about support options up front.
We do have the right to tell others how to run their businesses.
Get food poisoning at a restaurant (btw, also a low margin business) there's protocol.
Get in a taxi and it goes somewhere it shouldn't? protocol.
Hotel spying on you? or maybe not having fire safety rules? or not having running water?
We regulate where businesses go, how they operate, how big they can get and plenty more. Nearly every single limitation was paid for in misery, lost funds, or in blood.
My response was to a comment that indicated there should be none.
Additionally, here are the cases where taxis, unregulated, led to bloodshed. The policy is old but the fact that it was in response to violence is a repeating pattern: 1. Medallions introduced: https://www.nytimes.com/1996/05/11/nyregion/medallion-limits...
you have a right to free speech, but that doesn't mean others are obligated to provide you an audience