Even though it lets you see network issues there sadly isn't always a way to fix them. One time I reported an issue and I was told that the issue was with my ISP despite having many people test and and using both residential and from within a data center. I was also told that my 60ms of ping between San Jose and Los Angeles was due to overhead of running it from a virtual machine. Despite having the ticket open for months it went nowhere and I eventually just found a different company to host my servers who didn't have routing issues.