As someone that recently had ur chased a couch, and will be looking to purchase new furniture soon, there’s been several pain points.

1) Furniture seems to have bifurcated. There’s the expensive stuff that you can only get from one place, and there’s the very cheap drop ship stuff that dominates search results.

1b) It’s hard to find things that aren’t midcentury. I understand it’s popular now, but I really don’t want my living room look like my grandmother’s.

2) For some things, like beds and couches, you really need to sit on them to decide. Firmness, sit height, and how the back tilts or bulges really make or break of a piece of furniture, and unfortunately they don’t translate into text well.

Sure you a quick return program could help, but getting a guy to bring you three couches is a bit insane.