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I understand but how could we get our funds released? Can you at least email about this?

Honest question: do you not determine that during onboarding/account signup? Or do you do warm onboarding wherein essentially everyone is accepted and some vetted later on?

Whatever they do is not working, we built feature to make sure stripe is not losing money by covering negative balances from as budget automatically but they blocked us and didn't pay

https://news.ycombinator.com/item?id=28085706

For example, similar case happened here, so I am not the only one. I need our funds or at least a date when we will receive them