The original report is extremely interesting too, I don't see how it's even legal what BBB does

http://feefighters.com/blog/the-bbb-is-a-scam/

    Xpay asked the BBB what they could do to fix the problem. 
    It turned out that all they needed to do was grease the 
    wheels. The BBB noted that Xpay wasn’t a member 
    organization, and by becoming a member organization the 
    BBB would “look into” those 11 complaints to see if they
     were worthy of being wiped clean. Xpay paid the BBB a 
    fee of $760 (see fee schedule). Within a couple of days 
    the rating had changed from an F to a C. A few days later 
    and another phonecall, and the rating was changed to an A-.

That's extortion.