I feel like the author is not highly aware of social norms, nor how they change depending on context, culture, and confidence.

Many inexperienced users- the kind who often need help the most- are coming from a place of low confidence. They don't even know if this is the right place to ask this question. They don't even know if they're asking the right question. That's the nature of being inexperienced. I'm glad they're cautious and trying to be polite!

If you don't want to help such people, don't lurk in channels designed for helping people.