Any good book/exploratory paper for queuing theory?
A large list of books (free and online), I cannot speak to the quality of any particular book but you can take some of the titles and authors and perhaps find reviews.
http://web2.uwindsor.ca/math/hlynka/qbook.html
Linked at the top of the first page I shared, but not available online (though a few are available through some services like O'Reilly's digital library).