A lot of people with family in Russia will be able to tell you that their Russian side of the family supports Putin so much that they will not even believe their Ukrainian family members when they're telling them that they are getting bombed. I've seen it in my own extended family, heard it from others and there's also an article about it from the BBC: https://www.bbc.com/news/world-europe-60600487

We should really not underestimate how much support there is for Putin in Russia.