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One bad person can ruin a team and cause good people to leave. See California where it can take 5 years to fire a bad teacher and 100000s of dollars.

Same for me in New Mexico two weeks ago. I had an appointment and had a new license and license plates within 25 minutes. It was an excellent experience.

There was a guy next to me who hadn’t read about the required paperwork and tried to argue. His experience probably wasn’t great but that was his own fault.

The DMV is an outdated example.

I remember decades ago standing in line literally for 3 hours to finally get to talk to the person at the desk only to be told I had the wrong form. Then back to the end of the line.

I honestly can't think of anything that has improved as much in my lifetime as the DMV.