We are paying for a competitor product - which had the realtime support. We will seriously consider paying for Google Analytics when it comes time to renew licenses. And yes, we are hoping that by then they will have a version of their product that is between Free and $150K.

We are not paying them anything. But, we do want to pay them especially if it means that the product will keep getting better (and that it will not get axed).

I trust people more when I know where they are (or planning to) make money. If I don't see it - they have few reasons to be good.